purpose of service asset and configuration management

Service Asset and Configuration Management Process Owner. Configuration Management in ITIL4. To account for, manage and protect the integrity of service assets and Configuration Items . Q: A failure has occurred on a system and is detected by a monitoring tool. Service level management: 2. Asset Management is a recognized accountancy process that includes depreciation accounting for company assets above a certain value, their business unit and their location. IT Asset Management vs Service Configuration Management. To identify, control, report and verify service assets and configuration items (CIs) 2. To standardize methods and procedures used for efficient and prompt handling of all changes. It is stored in the CMDB. a) To understand the performance characteristics of assets and Configuration Items (CIs) in order to maximize their contribution to service levels. The purpose of the service catalog management process is to provide and maintain a single source of consistent information on all operational services and those being prepared to be run operationally and to ensure that it is widely available to those who are authorized to access it. Specific responsibilities include: • Performs operational activities as defined by Configuration Management policies and procedures • Works to fulfill Configuration Management Service Requests as assigned The asset data collected can then be used as a starting point for full-Service Asset Configuration Management. Configuration management encompasses the technical and administrative activities concerned with the creation, maintenance, controlled change and quality control of the scope of work.. A configuration is the functional and physical characteristics of a product as defined in its specification and achieved through the deployment of project management plans. Explanation The identification of risk and its analysis and management of risk exposure is important to effectively managing risk in servce delivery. 1. It's sometimes referred to as IT automation. SACM Service Asset and Configuration Management; Event Management; Process Management; Problem Management; Problem Management Process This page has moved. Q: What is the RACI model used for? PURPOSE . b) To manage service assets and CIs from an operational perspective The Service Asset and Configuration Management process is divided into five sub-processes: Planning Process Objective: To define the CMDB plan, including purpose, scope, and objectives. IT asset management, and service configuration management. To ensure that the assets required to deliver services are properaly controlled. Asset Management is a superset of Configuration Management because it includes non-IT assets such as chairs and tables Configuration Management maintains infrastructure architecture details of the Configuration Items (CI's) as well as relationships between those CI's. Definition. The purpose of this process is to analyze the impact of a proposed new service or changed service on existing services in service portfolio. Defines Automation is the use of software to perform tasks, such as configuration management, in order to reduce cost, complexity, and errors. The purpose of the IT asset management practice is to plan and manage the full lifecycle of all IT assets to help the organization maximize value, control costs, manage risks, support decision making, and meet regulatory and contractual requirements. Our newly formed group is an amalgamation of the Configuration Management and Service Management specialist groups. The service asset and configuration management process (SACM) is an important process in the ITIL Service Transition stage of the ITIL service lifecycle. Configuration management focuses on building and maintaining elements that create an available network of services. Which of the following statements about service asset and configuration management is/are CORRECT? 23. See also fixed asset management. Relationship between asset and CI. Configuration Management gives the foundational data for the other Service Management processes. 1 only 2 only Both of the above Neither of the above IT asset management contributes to the visibility of assets and their value, which is a key element to successful service management as well as being useful to other practices. 3. In ITIL v3, Service Asset and Configuration Management (SACM) is about properly planning and managing (and reporting and auditing) the relationships and attributes of all of these components, across every service in your . The main purpose of Service . Choosing which CIs to record will depend on the level of control an organization wishes to exert. The ITIL v3 process named Service Asset and Configuration Management was separated into two ITIL 4 Practices - IT Asset Management and Service Configuration Management . Specific responsibilities include: • Performs operational activities as defined by Configuration Management policies and procedures • Works to fulfill Configuration Management Service Requests as assigned Has the overall accountability for ensuring the suitability of the ServiceNow Asset and Configuration Management process to the organization.Responsible for the execution of the Process (directly perform or delegate responsibilities). Change management applies to all configuration items. According to the ITIL Service Transition manual, the purpose of Service Asset and Configuration Management (SACM) is to: Identify, control, record, report, audit, and verify service assets and configuration items, including versions, baselines, constituent components, their attributes, and relationships. in a configuration record in the Configuration Management Systems. Incident management: A: 3: E: Part of SACM's purpose is to maintain accurate information about assets, including the relationships between assets. This process is called upon by change management process time by time to validate the authorization of proposed changes. Show Answer. B. A configuration record captures the information about a configuration item and records the attributes and relationships. Responsibilities. asset and configuration management; fixed asset management; software asset management. A configuration item (CI) can exits as part of any numbers other CIs at the same time 2. In ITIL version 3, this process has been . Service Management (ITSM) process to man age and control the baselines and configurations of an organization's Enterprise hardware, software, and applicable . Approving finance for the purchase of software to support service asset and configuration management A. This asset management should cover service assets across the lifecycle. A request from a Service Management process to change the CMS structure. Job Description: The Service Asset and Configuration Management (SACM) team is responsible to ensure the assets (hardware/software) required to deliver services are properly controlled, and that accurate and reliable information about those assets are available when and where it is needed. The scope of SACM includes management of the complete lifecycle of every configuration item (CI) Configuration baselines and versions are produced by SACM SACM maintains an accurate and complete configuration management system (CMS) All changes to Cis are authorized by SACM At first glance, it seems like the terms are interchangeable, but the truth is that they may deal with some of the same components of a business, but . A key asset and configuration management tool is the configuration management database (CMDB), which serves as a central repository of all IT assets and the relationships between them. A configuration item is an IT asset or a combination of IT assets that may depend on and Configuration Management Procedure 1. • The scope of SACM includes; • Management of the complete lifecycle of every CI under the control of IT • Interfaces to internal and external service providers where there are assets and configuration items that need to be controlled, e.g. Change Request to CMS Structure. direction from Configuration Management Analysts to deliver work products that support ongoing configuration management operations. As defined in ITIL, the purpose of the SACM process is to ensure that the assets required to deliver services are properly controlled, and that accurate and reliable information . 1. direction from Configuration Management Analysts to deliver work products that support ongoing configuration management operations. Ensure that the SACM process is Fit for Purpose; Responsible for the process design management system (CMS) C. To ensure that the overall business risk of change is optimized. answer choices . 3. There are several definitions, goals, and objectives that a service owner must understand in order to successfully apply service asset and configuration management. Service request management: This is concerned with processes for handling requests for new services from individual users or areas of the business. IT asset management (ITAM) vs. configuration management Now, when we talk about assets and CIs, IT asset management (ITAM) and configuration management, it's easy for things to get confusing. Configuration management works closely with . ITIL 4 has now recognized IT asset management as a critical management practice in service management. Also explore: Paid and free online courses by Coursera Approve The purpose of this process is to submit change proposal to change management and to initiate the design stage for the new or changed service if change proposal is authorized. To document all security controls together with their operation and . Asset Management and the Configuration Management Database (CMDB) are related, but have different goals. 2. E: Problem management is the source of known errors but change and service asset and configuration management are likely to be other sources of information about the impact of changes. a. b) Improved quality of Service. Status Accounting and Reporting is an activity in the Service Asset and Configuration Management process. 1. Service asset and configuration management (SACM) 4. Architect în Ashburn, VA Extindeți căutarea. ITIL 4 Guide › IT services are typically made up of a bunch of individual components — things like servers, software and middleware, and unique configuration information.. The CMDB is an evolution of the asset repository which This enables a better assessment of outage impacts, change impacts, a better planning of technology refresh and software upgrades, and an optimization of assets utilization and costs. 2. management over its IT assets and provides management information about the IT infrastructure. 3. 5) Release and Deployment Management: 1 only 2 only Both of the above Neither of the above A CMDB or Configuration Management Database is a data repository primarily used in configuration management, a key process in the ITIL (Information Technology Infrastructure Library) framework whose main functions include discovering, controlling, and keeping track of relationships between IT assets and their individual configurations. c) Makes sure that IT Services stay aligned to business requirements. Asset Management only deals with what is owned; Configuration Management deals with everything in the infrastructure b. 6. Which of the following is NOT a purpose of the service asset and configuration management (SACM) process? To include details of how assets have been configured and the relationships between assets. Therefore, effective and efficient Incident management, Problem management, and Change management are not possible without Service Asset and Configuration Management. For example, Change Requests are evaluated for risk based upon . The CM process is widely used by military engineering organizations to manage changes throughout the system lifecycle of complex systems, such . Interface with the business relationship management and the service level management in order to ensure that the information aligns properly with the business. Option A is a service asset, option B is a configuration item, and option D is an activity carried out in SACM. Which statement about Service Asset and Configuration Management (SACM) is FALSE? 1. This request is sent to Configuration Management if new CIs or attributes must be recorded but the CMS's structure is not adequate for . 131. Publish Management Reports. Which of the following statements about service asset and configuration management is/are CORRECT? ITIL 4 Foundation Practice Certification Exams (6 Exams) Set 5. Asset and configuration item (CI) management refers to creating assets, setting appropriate states and substates, synchronizing assets and CIs, managing consumables, and retiring assets. objectives. Which of the following are within the scope of service asset and configuration management? As the People, Process and use of Technology evolve, comprehensive and accurate information about these assets can be collected. The role of configuration management is to maintain systems in a desired state. The Service Knowledge Management System includes the Configuration Management Systems and databases, as well as other tools and databases. The purpose of Configuration Management is to identify, maintain, and verify information on IT assets and configurations in the enterprise. D. This includes information on how CIs are configured and the relationships between them. asset specificity (ITIL Service Strategy) One or more attributes of an asset that make it particularly useful for a given . d) Improved control of Service Assets and Configurations. Previously, there was a tendency to combine the concepts of asset management and configuration management, despite the fact that one came from the procurement/finance function and the other from IT, respectively. Which statement correctly describes the difference between Asset Management and Configuration Management? LinkedIn. The objective of Service Asset and Configuration Management is most accurately described as? CfM stores up-to-date information about configuration items (CIs) in a configuration management database (CMDB). Service Asset & Configuration Management. A: 1. While we are looking to build a centralized asset repository, it's important to understand the difference between asset repository and configuration management database (CMDB). Service Asset and Configuration Management delivers a model of the services, assets and the infrastructure by recording the relationships between CIs. 1 and 2 only c . To establish and maintain an accurate and complete configuration management system 4. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration. . To account for, manage and protect the integrity of service assets and configuration items 3. One of the first tasks that the process owner should undertake is creating and ratifying a Service Asset and Configuration Management (SACM) policy. 4) Service Asset and Configuration Management: Responsible for maintaining information and relationships between Configuration Items, required for delivering IT service. Neither of the above. A configuration management database (CMDB) is a key component, as it stores CI records and helps manage the CIs directly. Configuration management (CfM), one of the components in the ITIL Service Support area, exists to identify, maintain, and verify information on IT assets and configurations in the enterprise. 1. These assets are called Configuration Items (CIs). 1. If you must track incidents and problems related to an item or several items, particularly when planning, then you should track it as a CI. ITIL Service Transition is the third stage in the ITIL v3 lifecycle-based model, which focuses on transitioning services from the design stage to the operations stage. Service Configuration Management: The purpose of the Service Configuration Management practice is to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. As defined in ITIL, the purpose of the SACM process is to ensure that the assets required to deliver services are properly controlled, and that accurate and reliable information . Therefore, effective and efficient Incident management, Problem management, and Change management are not possible without Service Asset and Configuration Management. The purpose of Service Asset and Configuration Management (SACM) is to maintain up-to-date information on all IT services and IT infrastructure components in the form of Configuration Items (CIs) in order to provide accurate and reliable information to support the business and IT services management processes. A CI represents an item under configuration management, such as a router, a server, an application, a virtual machine, a container, or even a logical construct such as a portfolio. The purpose of service asset and configuration management is to identify, control, record, report, audit and verify service assets and configuration items, including versions, baselines, constituent components, their attributes, and relationships. As the People, Process and use of Technology evolve, comprehensive and accurate information about these assets can be collected. A CMDB provides a common place to store data associated with IT assets and configuration items (CIs). a) Meet the goals of the organization's security policy. Question. Configuration management (CM) is a systems engineering process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. Automating configuration management. A. Which of the following is NOT a purpose of Service Asset and Configuration Management (SACM)? The SACM team has participated in all platform audits, continue improve ITIL processes especially . Service portfolio management: 3. Which of the following is NOT a purpose of the service asset and configuration management (SACM) process? The ITIL also includes managing and protecting the integrity of configuration items in its assessment of CM's purpose. Assets are tracked with the Asset Management . To include details of how assets have been configured and the relationships between assets. Goal: The purpose of the SACM process is to ensure that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. . such as configuration management, incident management, problem management, and service level management. a. To interface with service asset and configuration management and the support teams in order to understand the relationships among the supporting services, components and configuration items. Purpose of SACM. The following ITIL terms and acronyms (information objects) are used in the ITIL Configuration Management process to represent process outputs and inputs:. A configuration item (CI) can exits as part of any numbers other CIs at the same time 2. The asset data collected can then be used as a starting point for full-Service Asset Configuration Management. Includes operating the defined and agreed process, ensuring it in. The fundamental building block of a CMDB is the CI. Has the overall accountability for ensuring the suitability of the Service Asset and Configuration Management process to the organization. 1 only b. Download This Template ITIL Service Transition ITIL service transition process ITIL service transition has the processes as mentioned below: Change management Change evaluation Release and deployment management Service asset . It is important to manage the relationship between assets and associated CIs. According to the ITIL Service Transition manual, the purpose of Service Asset and Configuration Management (SACM) is to: Identify, control, record, report, audit, and verify service assets and configuration items, including versions, baselines, constituent components, their attributes, and relationships. The simplest way to explain the difference between these two practices is as follows: IT Asset Management is about content, understanding what we have and making sure we keep track of our very-important stuff, make good purchasing decisions, etc. Service Asset and Configuration Management (SACM), an ITIL Service Transition process, is often one of the first ITIL processes implemented in any organization. Asset Management focuses on the financial tracking of company property. shared assets • May include an interface to the asset register normally under the control of . The purpose of Configuration Management is to manage and control assets that make up an IT service. maintenance and use of service asset and configuration . Answer : Identification of risk, analysis and management of the exposure to risk. Online ITIL training gives detailed explanations on the role of SACM in the ITIL lifecycle.In this article, we will revisit the SACM process and then we will discuss key knowledge which is also included in ITIL foundation exam questions by . The Service Asset and Configuration Management (SACM) is one of the main processes under Service Transition module of the ITIL best practice framework.. ITIL Service Asset and Configuration Management (ITIL SACM) is a combined process made up of two different and implicit processes: (i) ITIL Asset Management: This process addresses those assets you use to deliver IT services. SACM helps leadership understand what they own in terms of assets and how a change in configuration affects other assets, which helps an organization deliver effective service management and tangibly improves its bottom line. 1, 2, and 3 only B. To ensure that the assets required to deliver services are properaly controlled. Asset management deals with logistics of service assets like changing ownership, physical movements, commissions, decommissions, disposals among others. We discuss and disseminate best practice, experience and industry changes in areas covered by service management frameworks and standards such as ITIL, VeriSM, Cobit, IT4IT, ISO 20,000, ISO19770 and others. Recording relationships between CIs 3. Choosing which CIs to record will depend on the level of control an organization wishes to exert. To identify, control, record, audit, verify and provide reports on service assets and Configuration Items. asset register (ITIL Service Transition) A list of fixed assets that includes their ownership and value. ITIL Change Management is an important process in the ITIL Service Transition stage of the ITIL service lifecycle and service asset and configuration management is part of the change management process. The purpose of configuration and change management is to "establish processes to ensure the integrity of assets, using change control and change control audits" (CRR). 1. 4. Recording and control of virtual CIs 4. Configuration management is a form of IT service management (ITSM) as defined by ITIL that ensures the configuration of system resources, computer systems, servers and other assets are known, good and trusted. With this, updated and historical information as to the . As the complexity of information systems increases, the complexity of the processes used to create these Identification of configuration items (CIs) 2. In general, a SACM policy should define scope, roles and responsibilities, policy statements, guiding principles, and references to other related policies, and standard operating procedures. ITIL Version: ITIL V2 → see also Service Asset and Configuration Management - ITIL V3. Answer : Meet the goals of the organization's security policy. Configuration Management (CM) is an ITIL version 2 and an IT Service Management process that tracks all of the individual Configuration Items (CI) in an IT system which may be as simple as a single server, or as complex as the entire IT department.In large organizations a configuration manager may be appointed to oversee and manage the CM process. 1. This organization includes service assets in its view of CM's purpose by looking at the identify, control, record, report, and verify side of the equation. Most configuration management involves a high degree of automation to achieve these goals. Traditionally, this was handled manually or with custom scripting by system administrators. Your day to dayRoleAs a key member of the architecture team, the role purpose is toThe Service…Vizualizați acest job și joburi similare pe LinkedIn. Conectați-vă pentru a salva Service Asset and Configuration Management Architect la Vodafone. Process-Objective: The information about Infrastructure and Services necessary for the IT Service Management is made available by Configuration Management.Changes are documented and the updated status of the information is regularly checked.

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